WTC memorial reopens to public after storm

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GuildQuality Success Story: Welcom Cabinets Wins Business with ...

Welcom Cabinets, like everyone else in the home improvement industry, has to distinguish themselves as the best choice for potential clients. Owner John Silvia cites GuildQuality as his tool of choice when it comes to standing out to homeowners.

Introduced to GuildQuality by the Wellborn Authorized Contractor program, Silvia liked the idea of becoming a member of an elite community of home services contractors who valued quality.

?There are a lot of companies who specialize in what we do, but they don?t care about the client?s experience,? stated Silvia. ?We joined GuildQuality because we wanted to surround ourselves with the best in the business. Our reputation is greatly important, and having quality associated to our name only elevates us to those in the market for our services.?

Before Silvia became a GuildQuality member, he admits Welcom Cabinets surveyed their customers themselves and rarely received constructive feedback.

?We were always under the impression that our jobs were seamless, and never had a clear picture of how well we were actually doing,? stated Silvia. ?Once we began using GuildQuality, it was like our clients felt free to express their opinions because it wasn?t us asking the questions. They knew we would review the feedback, but something about taking us out of the surveying equation helped us to finally achieve honesty with them.?

As a company, Welcom Cabinets evaluates each survey together to see what areas in their process could use some improvement.

?If we achieve a 99% customer satisfaction rating, we?re looking at how we can tighten up that 1%. It?s important for us to not disregard the little things,? stated Silvia. ?GuildQuality has enabled us to see our strengths and weaknesses throughout every avenue of our process, from sales and installs through to our follow up meetings. If we have flaws GuildQuality holds us accountable and provides us with the opportunity to correct them for the next project.?

Silvia believes improving processes is the key to profitability, and he?s not shy about sharing real reviews and comments with potential clients.

?We use our GuildQuality Member Profile page more than our business website. We?re sharing our reviews and comments during our initial meeting with a client so they can get a feel for the type of experience we provide,? stated Silvia. ?People like to see real comments from real people. We have had a number of clients, that when it came down to us or the next guy, the authenticity of our GuildQuality feedback earned their business.?

For more on Welcom Cabinets, view their GuildQuality Member Profile page here.

Source: http://www.guildquality.com/blog/2012/11/06/guildquality-success-story-welcom-cabinets-wins-business-with-honesty/

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Ortiz hits 399th HR as Red Sox shell Jays

By HOWARD ULMAN

AP Sports Writer

Associated Press Sports

updated 5:12 p.m. ET June 27, 2012

BOSTON (AP) - Two months ago the Red Sox hit bottom. Now they're playing sky high.

Boston won its fifth straight series with a 10-4 win Wednesday over the Toronto Blue Jays with six runs in the first inning against a wild Ricky Romero and with the help of David Ortiz's 399th career homer.

After blowing a nine-run lead and losing to the New York Yankees 15-9 on April 21, the Red Sox were at 4-10 and manager Bobby Valentine said, "If this isn't bottom, we'll find some new ends to the earth."

They immediately turned it around with six straight wins and have the AL's third best record, 36-25, since that low point.

"I wasn't sure" that would be the bottom, Valentine said after Wednesday's win, "but I believed it. Things were going so wrong and we couldn't catch a break. ... I think things turned around because guys believed it, too."

Believing and improving, though, are two different things.

"We all knew that that was the cellar and it was not going to get any worse," Cody Ross said. "You still have to go out and play and perform and since then we've been having fun. Our main thing is to win series. We did that here. Now we can go on the road with some confidence and make a run before the All-Star break."

The Red Sox are at their highest point in the standings, a season-best five games over .500 at 40-35. They're tied with Tampa Bay for third place in the AL East, the first time this year they're not in fourth or fifth.

Boston went 7-2 on the homestand, starting with a three-game sweep of Miami, after opening 14-19 at Fenway Park.

"We got off on the right foot against the Marlins and just kept going, scoring runs, pitching well, playing good defense," Ross said.

Adrian Gonzalez had three RBIs and finished the homestand at 12 for 36 to raise his batting average to .296. Mike Aviles drove in two runs as the Red Sox improved to 9-2 in their last 11 games.

Jon Lester (5-5) fell behind 1-0 in the first when he allowed a run-scoring single to Colby Rasmus, but the Red Sox scored all the runs they needed in the bottom half as Romero (8-2) threw 16 balls on his first 19 pitches.

"I'm just embarrassed in myself more than anything. I feel like I let the team down," Romero said. "Right now when I'm missing, I'm missing bad. I'm not even coming close. "

Boston went ahead 7-1 in the second when Ortiz and Ross walked on 3-1 pitches and Gonzalez hit an RBI single.

Jose Bautista hit a solo shot, his major-league leading 25th homer of the season, off Lester in the fourth.

"We're up 7-0," Lester said. "At 3-and-2 I'm going to challenge him and take my chances. ... I'm not going to walk him. I'm not going to give him a chance to get on base and bring up (Edwin) Encarnacion and give up a two-run homer. I'd rather give up a solo shot."

The Red Sox struck back with two runs in the bottom of the inning. Gonzalez singled in one and Aviles doubled in the other.

Ortiz made it 10-2 in the fifth with his 21st homer of the year. His 399 career homers are tied for 49th with Andres Galarraga and Al Kaline. Duke Snider is 48th with 407.

Lester, who was just 1-2 in his previous six starts, retired eight consecutive batters before running into trouble with two outs in the sixth. He allowed a double to Bautista followed by Encarnacion's 22nd homer.

Lester pitched seven innings, striking out four with no walks, seven hits and four runs.

Romero was in trouble from the start. He had averaged 4.4 walks per nine innings this season but walked a total of just nine batters in his previous four starts.

"He never really had a chance to establish any kind of rhythm or any one given pitch to a certain spot in the strike zone where he could go get a strike against a team that can obviously swing the bats really well," Toronto manager John Farrell said.

On Wednesday, Romero left after giving up six walks, seven hits and nine runs in three-plus innings.

He walked leadoff batter Daniel Nava on four pitches in the first then threw two balls to Dustin Pedroia before his first strike. Pedroia doubled in Nava and the next batter, Ortiz, walked on four pitches before Romero started Ross with two more balls.

Ross then singled, loading the bases, and Gonzalez reached on an error by third baseman Encarnacion, allowing Pedroia and Ortiz to score. Will Middlebrooks followed with an RBI groundout, Aviles singled in one run and Darnell McDonald singled in another, making it 6-1.

Notes: Gonzalez has an eight-game hitting streak. ... Toronto, in last place in the AL East, dropped two games behind Boston ... Romero was 4-0 in his last seven starts but had given up at least four runs in each of his last six games. Wednesday's start was his shortest of the season and the runs allowed were his most.... Bautista leads the majors with 16 road homers. ... RHP Henderson Alvarez, who left Monday night's 9-6 Toronto win with right elbow soreness, is expected to start on Saturday after undergoing an MRI that shows some inflammation, Farrell said.

? 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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Bad break for Yankees

HBT: Yankees pitcher Andy Pettitte suffered a fractured left ankle when hit by a comebacker and will miss at least six weeks.

Source: http://nbcsports.msnbc.com/id/47985042/ns/sports-baseball/

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Governor's Leadership in Management Award Honors 20 State ...

Photo by WSP Staff

The Governor recently presented 20 state managers with the Governor?s Leadership in Management Award in recognition of their outstanding leadership. Accomplishments included support for public safety, increasing information to the public by maximizing technology, efficient delivery of public services, and millions of dollars in savings for taxpayers. ?The recipients received the award during a luncheon at the Executive Mansion. Thirty-eight managers were nominated by 18 agencies for the award. A selection committee composed of agency directors selected the winners based on demonstrated performance.

The Leadership in Management program was created in 1985 to recognize state government managers who demonstrate excellent performance.

2012 recipients of the Governor?s Award for Leadership in Management:

Denise Addotta Clifford, Department of Health, for improving the state?s drinking water program by streamlining staff duties and implementing technology for online certification applications, saving $25,000 per year.
Don Clintsman, Department of Social & Health Services, for leading the closure of the Francis Haddon Morgan Center while ensuring patients with developmental disabilities and their families received services and current information about their options.
Darrell Davenport, Department of Retirement Systems, for leading several technology improvement initiatives, including one that reduces computer processing time resulting in savings of $250,000 per year.
Kathy Eberle, Department of Licensing, for acting as the central figure in deploying a number of customer service improvements across DOL field offices, resulting in significant reductions in wait times at drivers licensing offices.
Myke Gable, Department of Licensing, for reducing agency expenses while improving fraud detection and customer service.
Patrick Glebe, Department of Corrections, for leading the implementation of security measures that account for all staff when an offender is suspected missing.
Tracy Guerin, Department of Social & Health Services, for her exemplary leadership and commitment to the staff and mission during challenging financial times.
Janet Kastl, Department of Health, for developing and implementing a statewide Emergency Medical and Trauma system that is recognized as a national model.
Tedd Kelleher, Department of Commerce, for implementing two new homeless programs to serve clients more effectively and improve the systems available to vulnerable populations.
John LaRocque, Department of Commerce, for his leadership in getting the 2012 Public Works project list approved, providing $324,585,000 for projects in 78 communities.
Julie Lord, Employment Security Department, for establishing a new Work Source facility in Monroe, increasing access to employment services in remote parts of Snohomish County and achieving a 17 percent jump in customers finding jobs.
Jaymie Mai, Department of Labor & Industries, for her groundbreaking work that has saved lives and millions of dollars through pharmacy benefit management.
Bill McDonald, Employment Security Department, for helping nearly 3,200 employers reduce their payrolls without losing skilled staff by paying partial unemployment benefits to close to 38,000 employees.
Pat McLaughlin, Liquor Control Board, for leading the agency to generate a record return of more than $425 million to fund essential and local services while implementing the transition from state-run to private liquor sales with compassion and professionalism.
Jeffrey Otis, Washington State Patrol, for his commitment to public safety and the needs of the citizens in the communities he serves.
Dan Pacholke, Department of Corrections, for leading the prisons division through the tragedy of a fallen officer making changes to policy and security practices to ensure it doesn?t happen again.
Grant Rodeheaver, Department of Transportation, for providing a dynamic IT vision for nearly 7,000 WSDOT employees and distributing real-time traveler information to more than 1 million people every day through Web and social media tools.
Jim Schmidt, Office of Financial Management, for updating the state Input-Output table, a significant and unique tool for Washington?s economic and business communities.
Tom Tebb, Department of Ecology, for successfully co-developing guiding principles for a Domestic Water Preserve program in Upper Kittitas County.
Rochelle Tillett, Attorney General?s Office, for leading her division and DSHS through increased legal work with dwindling resources to protect the most vulnerable populations in Washington.

Source: http://ftemagazine.com/featured-articles/governors-leadership-in-management-award-honors-20-state-government-leaders/

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Quotes from Exxon CEO speech on climate, energy

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Stop Procrastinating Now! | The Self Improvement Blog

Are you your own worst enemy? Do you find that you waste precious time when really you know that you should be getting on with any important tasks? Do you feel guilty when you finish way behind schedule or perhaps fail to finish at all?

Whilst you are not the only one to procrastinate in life, it?s a negative aspect that has to be corrected if you are truly to complete your goals in life. Worse, procrastination can easily lead to feelings of depression and worthlessness therefore becoming a vicious circle of time-wasting and reducing your chances of success.

Sometimes, just starting any tasks can be the hardest element to overcome but in order to change behaviours that might have been established for a long time, you need to force yourself to get stuck in and get on with anything on that all-important list.

If procrastination is your secret deadly enemy, then consider adopting some of the following:

-Improve your time management by compiling daily to-do lists if you don?t do so already. Write down everything that needs to be completed that day and then mark them in order of priority. Where possible, write your to-do list the night before so that you know exactly what needs to be done first thing.

-Set your alarm so that you get up earlier. Procrastinating first thing in the morning can lose you hours and then you are always playing catch up. An extra hour can make a great deal of difference plus it starts you off on a positive note.

-Watch less TV. You may be surprised by how much time is really wasted through casual absorption of any favoured TV programmes. Make a note of all the programmes that you really want to watch (or record) and then aim to finish all of your tasks before the first important programme comes on. This way you are more likely to focus on completing those tasks as you have something good to aim for.

-It?s easy to fall foul to lazy days but everyone is entitled to a little self-indulgent time, just don?t waste your time completely, instead focus on your end goal and visualize how good you are going to feel once you have achieved your dreams. If you are a visual person, this can really help you to breathe life into your goals and to help it become a tangible reality.

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